Return Policy
Returns — No Stress, We've Got You
Changed Your Mind? Here's How It Works
We accept returns of unworn clothing items as long as they have their original tags and arrive back in clear garment packaging with the SKU label intact.
Please note: we're unable to offer exchanges of any kind.
The Return Window
Your return request must be started within 7 days of receiving your order — the clock starts the day tracking shows "delivered."
For split package orders, the 7-day window begins from the date and time the final package in your order is delivered.
Once your return request is approved, the item must be shipped back within 7 days to qualify for a full refund.
How to Start a Return
- Reach out to us through our Contact page with your order number and the item you'd like to return.
- We'll send you the instructions and the return address.
- Ship it back within 7 days of your request being approved.
A Few Important Details
- Return shipping is the customer's responsibility, unless your item arrived damaged or it was a shipping error on our end — then it's on us.
- Shipping and handling charges are non-refundable.
- Orders returned without meeting the criteria above may be subject to a 20% restocking fee, or the return may be declined entirely.
Refund Processing
Once we receive your returned package, please allow 5–7 business days for us to process it. We'll email you as soon as everything is done to confirm exactly what's been completed.
Questions? We're always happy to help. Reach out anytime at managementgabriellelyon@gmail.com or through our Contact page.