Privacy Policy
Privacy Policy
Your Privacy Matters to Us
At ORLEVE, we care about you — and that includes caring about the personal information you share with us. This policy explains what we collect, why we collect it, and how we keep it safe. We've kept it simple and honest, because privacy shouldn't require a law degree to understand.
What Information We Collect
When you visit our store or place an order, we collect:
- Order details — your name, shipping address, email, and phone number
- Payment information — handled securely by our payment providers (we never see or store your full card details)
- Account information — if you create an account with us
- Browsing information — pages you view, items you look at, and how you interact with our store
- Communication — messages you send us through email or our contact form
How We Use Your Information
We use your information to:
- Process and deliver your orders — including shipping and tracking
- Provide customer support — answering your questions and resolving any issues
- Improve our store — understanding what products and pages our customers love
- Send you updates — order confirmations, shipping notifications, and (only if you've opted in) the occasional news or promo
- Meet legal requirements — like tax and accounting obligations
Who We Share It With
We only share your information with trusted partners who help us run our store, including:
- Shipping carriers — so your package reaches you
- Payment processors — so your payment is handled securely
- Our e-commerce platform (Shopify) — which powers our store
We never sell your personal information. Ever.
Cookies
Our store uses cookies to remember your preferences, keep your cart working, and understand how visitors use our site. You can disable cookies in your browser settings at any time — though some features of the store may not work properly without them.
How Long We Keep Your Information
We keep your information only as long as needed to fulfill your orders, provide support, and meet legal or accounting requirements. After that, it's securely deleted.
How We Protect Your Information
Your data is stored securely, and access is limited to those who need it to do their job. While no system is ever 100% perfect, we take reasonable and appropriate measures to protect your information.
Your Rights
Depending on where you live, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate information
- Delete your information (subject to legal retention requirements)
- Opt out of marketing emails at any time (there's an unsubscribe link in every email)
To exercise any of these rights, just reach out to us — we'll take care of it.
Children's Privacy
Our store is not intended for children under 13, and we do not knowingly collect information from them.
Changes to This Policy
If we update this policy, we'll post the new version right here with an updated date. Continued use of our store after changes means you accept the updated policy.
Questions?
We're always happy to help. Reach out anytime at managementgabriellelyon@gmail.com or through our Contact page.